Unlike so many repairmen I've dealt with, Rich was genuinely open, friendly, and caring. He said, "Don't worry, I'll take good care of you!" And he did just that. Whistling while he worked, he quickly assessed the situation and said, smiling, "You don't need a new lock. I can just reset and repair this one." That alone scored points with me because he didn't try to swindle me by insisting I needed a new lock. He completed the job in a swift and professional manner at an affordable price. (It didn't hurt that I got a $10 discount for being an Angie's List member!)
It's a no-brainer that I will recommend Lee Lock & Key to my friends and would definitely use them again (but I hope I don't have to!!!) Wink.
- Carol Ervin of Cape Coral